Solution · Business systems
WhatsApp Business Platform
Compliant WhatsApp Business workflows connected to CRM, ERP, support, and operational systems.
- WhatsApp Business Platform
- Webhook services
- CRM / ERP
- Ticket queues
- Template management
- Analytics
Overview
Built for operational outcomes
WhatsApp is where customers and staff already communicate. We implement official Business Platform integrations that turn chats into structured, auditable workflows.
- Route conversations into tickets, approvals, and CRM records
- Notify operators about facility or order events in-channel
- Reduce lost requests with templates, bots, and human handoff
Connects with
- Artificial Intelligence
- Internet of Things
- Building Management Systems
- Custom Software Development
- ERP Platforms
Capabilities
What we deliver
- 01
Official platform setup
Business-compliant messaging architecture with template and session handling.
- 02
Workflow automation
Intents, forms, and routing into support and operations queues.
- 03
System sync
Bi-directional links to ERP, CRM, and custom software.
- 04
AI-assisted replies
Grounded suggestions for agents with escalation to humans.
Architecture
How the pieces connect
- 01
Channels
Customer and staff WhatsApp entry points
- 02
Orchestration
Bots, rules, and agent desktop
- 03
Systems of record
CRM, ERP, CMMS, custom apps
- 04
Insight
SLA, volume, and outcome reporting
Engagement
From discovery to continuous operations
- 01
Discover
Map facilities, systems, and operational goals across your sites.
- 02
Design
Architect connectivity, AI, and software around your existing stack.
- 03
Deploy
Install sensors, gateways, integrations, and operator-ready interfaces.
- 04
Operate
Monitor, optimize, and evolve with measurable business outcomes.
Industries
Where this solution lands
Connected system
Works alongside
- Artificial IntelligenceLocal LLM integration, automation, and decision intelligence.
- Internet of ThingsBLE, LoRaWAN, and Wi-Fi sensing across facilities.
- Building Management SystemsUnified control for energy, HVAC, access, and operations.
- Custom Software DevelopmentPurpose-built platforms for enterprise operations.
- ERP PlatformsOperational systems connected to live IoT and AI data.
FAQ
Solution questions
Is this the consumer WhatsApp API workaround?
No. We implement WhatsApp Business Platform patterns suitable for enterprise operations and compliance expectations.
Can facility alerts go to WhatsApp?
Yes. Critical BMS or IoT events can notify on-call staff with deep links into the operational system.
Next step
Request a consultation for your sites
Tell us about your facilities, systems, and goals. You can also call 01 895 441 or 76 523 441.
Cibernetica SARL · Al Anwar Street, Kassouf Plaza, Stage 9, Jdeideh